Report complaints and abuses

We strive to offer our clients, suppliers and contractors an optimal experience when services are provided by our brands. We also believe it is important to provide a safe workplace and to be a reliable, honest and good employer for all our employees. We are committed to comply with all applicable laws and regulations and strives for excellence in preventing violations of these rules.

Where people work, mistakes can be made. Despite all of our efforts, it is possible that a client, supplier, contractor or employee is dissatisfied, feels unfairly treated or is otherwise concerned/angry, which can lead to a complaint or dispute.

Therefore, everyone in contact with Vibe Group and working for, at or via Vibe Group has the option of submitting a complaint, reporting a data breach and/or will have the opportunity to contact our confidential advisor.

Aggression, unwanted behaviour, fraud, forms of discrimination, conflict of interest and violation of employment conditions are just a few examples of reasons to report a complaint.

If you would like to report a complaint, these are the following options:

Report a complaint via our form

You can report a problem, complaint or difference of opinion via the ‘Report a complaint’ button.

  • Reported complaints are forwarded to the HR Director of Vibe Group. This central reporting point registers these complaints and supervises their handling.
Report a complaint

Contact our confidential advisor

You can contact our confidential advisor if you need to speak to someone from Vibe Group in a safe and confidential environment and want to discuss what you cannot or do not want to communicate via the regular complaint form.

Contact confidential advisor

Report a data breach

A data breach is a situation in which you or someone else has unintentional access to personal data that is not intended for you or that other person.

If you have been confronted with a (suspected) data breach, we request that you report this to our Privacy Officer as soon as possible.

Report a data breach